Privacy Policy for Pazo Designs

Last updated: 8-Dec, 2025

At Pazo Designs, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Information You Provide:

• Order Information: When you place an order, we collect your name, email address, billing address, shipping address, phone number, and payment details.
• Account Information: If you create an account, we collect your username, email address, and password.
• Contact Forms: When you submit a contact form or enquiry, we collect your name, email address, and any information you choose to include in your message or request.
• Communication: If you contact us directly, we may collect additional information such as the contents of your message and any attachments you send.

Automatically Collected Information:

• Technical Data: We collect information about your device, browser type, IP address, operating system, and how you interact with our website.
• Cookies: We use cookies and similar technologies to enhance your experience. See our Cookie Policy section below for more details.
• Analytics: We may collect data about your visits, including pages viewed, time spent on pages, and navigation paths.

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including processing payments, arranging shipping, and sending order confirmations and updates.
• Customer Service: To respond to your enquiries, requests, and provide customer support.
• Account Management: To create and manage your account if you choose to register.
• Communication: To send you important information about your orders, changes to our policies, and respond to your messages.
• Marketing: With your consent, to send you promotional emails about new products, special offers, and updates (you can opt out at any time).
• Website Improvement: To understand how visitors use our site and improve functionality, content, and user experience.
• Legal Compliance: To comply with legal obligations and protect our rights and the rights of others.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats.

Under UK data protection law, we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our contract with you (e.g., processing orders and deliveries).
• Consent: You have given clear consent for us to process your data for specific purposes (e.g., marketing emails).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Legal Obligation: Processing is necessary to comply with legal requirements.

We do not sell or rent your personal information to third parties. We may share your information with the following categories of recipients:

• Payment Processors: We use secure third-party payment processors (such as Stripe and PayPal) to process transactions. These providers have their own privacy policies.
• Shipping Carriers: We share delivery information with courier services to fulfill your orders.
• Website Hosting: Our website is hosted by third-party providers who may have access to data stored on their servers.
• Email Services: We may use email service providers to send order confirmations and communications.
• Analytics Providers: We may use services like Google Analytics to understand website usage.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

All third-party service providers are required to keep your information secure and confidential.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order Information: We keep order records for up to 7 years for accounting and legal purposes.
• Account Information: We retain account data until you request deletion or close your account.
• Marketing Data: We keep marketing contact information until you unsubscribe or request deletion.
• Form Submissions: Enquiries and contact form data are retained for as long as necessary to respond to your request and maintain records of our correspondence.

After the retention period, we will securely delete or anonymize your data.

Under UK data protection law, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restriction: You can ask us to limit how we use your data in certain situations.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Object: You can object to certain types of processing, including marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality).
• Performance Cookies: Help us understand how visitors use our site to improve performance.
• Functional Cookies: Remember your preferences and provide enhanced features.
• Marketing Cookies: Track your activity to show relevant advertisements (only with your consent).

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure SSL encryption for data transmission
• Secure payment processing through trusted providers
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis
• Secure hosting infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Your information may be transferred to and stored on servers located outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review this policy periodically.

If we make significant changes, we may notify you via email or through a notice on our website.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:

Pazo Designs
Email: [email protected]
Website: pazodesigns.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.