FAQs

General

Jesmonite is an eco-friendly, durable, and versatile material often used as an alternative to concrete or resin. It allows for beautiful finishes, vibrant colours, and detailed textures, perfect for modern homeware.

Yes. Every Pazo Designs piece is hand-poured, sanded, and finished individually. Slight variations are part of the charm and uniqueness of handmade work.

Air bubbles are a natural part of working with Jesmonite and can appear during sanding. They’re tiny marks of the handmade process and add unique character to each piece.

Jesmonite has a similar feel to stone-smooth to the touch, heavier than traditional resin, yet often lighter than full-concrete. It gives a substantial feel but is manageable for home décor.

All items are designed and made indoors in London, UK.

Orders & Shipping

Shipping is available to the UK and Europe only at the moment. Costs are calculated at checkout.

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. If you encounter any payment issue, please get in touch.

Most items ship within 3–5 business days to UK Customers.

Allow for slightly longer dependent on your country of origin in Europe.

Larger or made-to-order custom pieces may require additional time.

Absolutely. Tracking details will be emailed once your parcel has been dispatched.

Products & Care

Jesmonite is water-resistant once sealed, but not fully waterproof. Avoid prolonged exposure to water to maintain the finish.

No. These pieces are sealed for durability, but they are not safe for use in the dishwasher or microwave.

Wipe with a soft, damp cloth. Avoid harsh chemicals or abrasives to preserve the sealant and colour.

No. Jesmonite pieces are decorative only and should not be used for food or drink.

Yes—custom work is available depending on the complexity. Contact us with your ideas.

We aim to minimise environmental impact by using eco-conscious materials and practices. Our packaging is plastic-free and recyclable, and we reuse shipping boxes where possible. We’ll continue to review and improve sustainability as the business grows.

Returns & Issues

Returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Custom orders are non-refundable.

In the rare case of damage, please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Business & Collaborations

We welcome collaboration opportunities and stockist enquiries.

Absolutely. Pazo Designs offers bespoke Jesmonite pieces for projects, branding, and interiors. Please refer to my COMMISSIONS Page for further information.

If your question isn’t listed above, feel free to contact us directly through our website or social media channels.

Why Choose Pazo Designs?

Handcrafted Quality

Each item is individually poured, sanded, and finished by hand.

Eco-Conscious Materials

We prioritise sustainable, responsible resources that reduce waste.

Small Batch Originals

No two pieces are ever the same, ensuring your piece is truly unique.

Designed to Last

Durable, functional, and made to be enjoyed every day.

Delivery & Shipping

We ship across the UK + Europe with fast, reliable service. Orders are carefully packaged and usually arrive within 3–5 working days.

UK Only : Enjoy free delivery on all orders over £95

What Our Customers Say

“The quality is sublime and bold – you can tell it’s handmade with care. It looks even better in person than online”

Tim J.

“Delighted with this purchase!”

Sarah D.

“So happy with my first buy! I’ve already put forward an idea for a commission piece.”

Polly M.

“Beautiful craftsmanship.”

Baz. R